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Oasis Healthcare Group Ltd-Kenya’s first and largest countrywide, fully integrated private healthcare system.

  • info@oasishealthcaregroup.com
  • Call 011 116 1400
  • Outpatient Mon - Fri: 08.00am - 05.00pm | Inpatient: 24hrs
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Vacancy Announcement For Customer Experience Interns

Application Ends:

20th September 2026

Apply Now

Job Description

To support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring of patient experience standards.

Key Responsibilities

  • Support the delivery of excellent patient and customer experience across the facility.
  • Welcome, guide and assist patients and visitors with general service-related inquiries.
  • Collect, document and follow up on patient feedback, complaints and compliments.
  • Assist in monitoring customer experience and identifying service gaps.
  • Support customer satisfaction surveys and other customer experience initiatives.
  • Escalate customer concerns requiring further intervention to the appropriate supervisor.
  • Maintain accurate customer experience records and assist in preparing reports.
  • Support implementation of customer experience improvement initiatives.
  • Perform any other duties assigned by the supervisor.

Skill & Experience

  • Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration or a related field.
  • Must have graduated within the last two (2) years.
  • Excellent communication and interpersonal skills.
  • Good listening and problem-solving skills.
  • Professional, courteous and confident in dealing with people.
  • Good computer skills and attention to detail.
  • A proactive, enthusiastic and willing-to-learn attitude.

Application Instructions

  • Interested candidates are to email their cover letter and detailed curriculum vitae ONLY, including names and contacts of three references, to hr@oasishealthcaregroup.com on or before 20th September 2026.
  • The email subject line MUST include the position title and the location being applied to, e.g., “CUSTOMER EXPERIENCE INTERN- NGONG.”
  • Canvassing of any nature will lead to automatic disqualification.