Job Description
Officers in this role will be responsible for providing exceptional customer service to patients, families, and healthcare providers through efficient handling of inbound and outbound calls.
Key Responsibilities
- Answer and manage incoming calls promptly and professionally, addressing inquiries and providing information about hospital services.
- Schedule patient appointments, consultations, and follow-up visits using the hospital’s scheduling system.
- Triage calls to appropriate departments or personnel based on the nature of the inquiry or request.
- Provide clear and accurate information to patients regarding their appointments, billing inquiries, and hospital procedures.
- Assist with rescheduling or canceling appointments as needed, ensuring minimal disruption to patient care.
- Maintain comprehensive knowledge of hospital services, departments, and key contacts to provide accurate information and direct calls effectively.
- Document all call interactions, patient information, and follow-up actions in the database.
- Handle complaints or concerns from patients and escalate issues to supervisors or relevant departments when necessary.
- Stay up-to-date with hospital policies, procedures, and updates to ensure consistent and accurate communication.
- Participate in training sessions and meetings to enhance customer service skills and knowledge of hospital operations.
Skill & Experience
- A post-secondary qualification in communications, journalism, public relations or any related field.
- Proven experience in a call center or customer service role, preferably in a healthcare setting.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a patient-focused attitude.
- Ability to handle high call volumes and manage multiple tasks effectively.
- Proficiency in using computer systems and call center software.
Application Instructions
- Interested candidates to email their cover letter and detailed curriculum vitae ONLY; including names and contacts of three references, to hr@oasishealthcaregroup.com on or before 2nd December, 2024.
- The email subject line MUST include title and Location of the position being applied for e.g., “CALL CENTRE AGENTS”
- Canvassing of any nature will lead to automatic disqualification.